SHRED. Customer Support

<span style="font-size:11pt;font-family:Lato,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">You may be eligible for a discount code. Please report your crash, along with a proof of purchase to &#xA0;<a href="mailto:warranty@shredoptics.com" style="text-decoration:none;"><span style="font-size:11pt;font-family:Lato,sans-serif;color:#1155cc;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:underline;-webkit-text-decoration-skip:none;text-decoration-skip-ink:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">warranty@shredoptics.com</a><span style="font-size:11pt;font-family:Lato,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">.&#xA0; <span style="font-size:11pt;font-family:Lato,sans-serif;color:#000000;background-color:transparent;font-weight:700;font-style:italic;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Please understand that helmets damaged because of a crash are not eligible for free warranty replacement. In most cases, the helmet was performing correctly and absorbed the impact of your fall. This is not a material defect, but the correct function of the helmet.&#xA0;

You may be eligible for a discount code. Please report your crash, along with a proof of purchase to  warranty@shredoptics.com. Please understand that helmets damaged because of a crash are not eligible for free warranty replacement. In most cases, t

Do you have a crash replacement program?

Products

Helmets

What are your shipping rates?

I accidentally ordered the wrong thing! Can you update/cancel my order?

My order has the wrong shipping address!

How long will it take for my order to arrive?

How do I track my order?

Can you ship internationally?

Where do you ship from?

Shipping

Where do I apply my promo code?

It says my discount code doesn’t exist, or cannot be applied.

Is my promo code cap sensitive?

I saw a product somewhere else, but can’t find it here?

Shopping Experience

What is your return policy?

Does you offer exchanges?

I ordered the wrong size, what do I do now?

Why is the return portal only letting me receive a store credit but not a refund?

Returns & Exchanges

What is your warranty policy?

How do I initiate a warranty claim?

Who do I contact for repair requests?

My warranty claim needs to be rushed, I need my claim processed asap!

My Gloves or Mittens are all torn up.

My helmet strap broke, can you fix it?

My sunglass temple/arm broke.

My shinguard straps are getting really worn out. Can you fix them?

My lenses got scratched, can you replace them for me?

Can I get a replacement goggle clip for my helmet?

The mesh on my knee pads/elbow pads tore.

Repairs & Warranties

Buying

Which lens should I get? | What does VLT% mean?

What’s the difference between Cylindrical Lenses and Spherical Lenses?

What’s the difference between a Single Lens and Double Lens?

How do I replace my lens?

How do I increase the life of my lenses (Sunglasses or Goggles)

Are SHRED. replacement lenses interchangeable between models?

Do SHRED. replacement lenses fit in other brand goggles?

Do I get to pick my bonus lens?

How do I clean my lenses?

My lenses keep fogging: What should I do?

The inside of my lens is completely soaked, what do I do?

Goggles & Lenses

Are SHRED. sunglasses suitable for any sport?

Are SHRED. lenses resistant from scratching?

How should I clean the sunglasses lenses?

Do your sunglasses float?

Are sunglasses the lenses 100% UV blocking? Polarized? Anti-scratch? Anti-reflective?

What sizes are the sunglasses?

How do liquid-cast urethane lenses compare to glass lenses?

What is the base curve of the sunglasses lens and how does it affect the frame’s fit and appearance?

Are the sunglasses lenses interchangeable?

Are SHRED. sunglasses available with prescription lenses?

Sunglasses

What are the differences between SHRED. helmets?

Which of your helmets are FIS RH approved?

Can I adjust a helmet’s fit?

Which helmets are compatible with a chinguard?

Can I remove my ear pads from my soft-ear helmet?

Can I paint my helmet?

How long can I use my helmet?

Which back protector should I get?

My SHRED. protector is stiff or uncomfortable

Washing instructions for my jacket or shorts:

Washing instructions for my Back Protector:

Backprotectors

How should I choose my SHRED. gloves?

SHRED. Gloves Care Guide

Gloves

How do I size myself for  a helmet?

How do I fit a pair of goggles?

Did I get the right Helmet size?

How do I fit my backprotector?

Which size of SHRED. gloves should I buy?

Is a mini/junior small the same as an adult small?

What shin guard size should I get?

What size arm guards should I get?

Can I cut or modify my shinguards?

The waist strap on my backprotector is too big or too small.

What does “W-S” measurement stand for?

Sizing

What are the differences between the all the knee and elbow pads?

Knee and Elbow Pads

Do you offer charitable donations?

Can I get stickers?

How can I rep or work at SHRED.?

How can I become Sponsored?

Various

General

Do you have a crash replacement program?Updated a year ago