SHRED. Customer Support

<p><style type="text/css" id="isPasted"></style><style type="text/css"></style><span data-sheets-root="1">Because our orders ship direct from Italy, we are not able to offer expedited shipping.</span></p>

Because our orders ship direct from Italy, we are not able to offer expedited shipping.

Do you offer expedited shipping?

Shipping & Returns

I tried to place an order but the payment failed

What payment methods are available?

How can I use a discount code?

The discount code is not working

I would like to buy a specific product, but I cannot find it

My order has the wrong shipping address, how can I update it?

I ordered the wrong size

Can I update/cancel my order?

Is there a discount for first-time customers?

Where can I find physical stores that sell SHRED. products?

Placing an Order

Where are SHRED. items shipped from?

Does SHRED. ship internationally?

What are the shipping times?

How can I track my order?

What are the shipping costs?

What is the SHRED. return policy?

What if my package was stolen or lost?

What is SHRED.'s warranty policy?

How do I initiate a warranty claim?

The warranty period is about to expire

Can I get a replacement goggle clip for my helmet?

How can I make a repair request?

My gloves/mittens are damaged

My sunglass temple/arm broke

My lenses got scratched, can SHRED. replace them?

Do you have a crash replacement program?

My helmet strap broke

My shin guard or arm guard straps are getting worn out

Warranty & Spare Parts

What size helmet should I get?

How do I make sure I purchased the right size helmet?

Which size gloves or mitts should I get?

What size shin guards should I get?

Can I cut or modify my shin guards?

What size arm guards should I get?

What size back protector should I get?

What does “W-S” measurement stand for?

How can I fit a pair of goggles?

Is a mini/junior small the same as an adult small?

The waist strap on my backprotector is too big or too small

Sizing

What are the differences between SHRED. helmets?

Can I adjust a helmet’s fit?

Can I remove my ear pads from my soft-ear helmet?

Which of your helmets are FIS RH approved?

Which helmets are compatible with a chinguard?

Can I paint my helmet?

Are your helmets compatible with speakers/headphones?

How long can I use my helmet?

Helmets

What’s the difference between SHRED. goggles?

Which lens should I get? | What does VLT% mean?

How do I replace my lens?

What’s the difference between Cylindrical Lenses and Spherical Lenses?

What’s the difference between a Single Lens and Double Lens?

Are SHRED. sunglasses suitable for any sport?

Are your sunglasses 100% UV blocking? Polarized? Anti-scratch? Anti-reflective?

How do I clean my lenses?

The inside of my lens is completely soaked

Do SHRED. replacement lenses fit in other brand goggles?

Are SHRED. replacement lenses interchangeable between models?

Can I choose my bonus lens?

My lenses keep fogging: What should I do?

How should I clean the sunglasses lenses?

How do liquid-cast urethane lenses compare to glass lenses?

Are the sunglasses lenses interchangeable?

How do I increase the life of my lenses (Sunglasses or Goggles)?

Are SHRED. lenses resistant from scratching?

Do SHRED. sunglasses float?

What sizes are the sunglasses?

What is the base curve of the sunglasses lens and how does it affect the frame’s fit and appearance?

Are SHRED. sunglasses available with prescription lenses?

Goggles, Lenses & Sunglasses

Which back protector should I get?

How do I wash arm pads, knee pads, and protective shorts?

My SHRED. protector is stiff or uncomfortable

What are the differences between all the knee and elbow pads?

How can I clean my Back Protector ?

How should I choose my SHRED. gloves?

Which is the SHRED. Gloves/Mitts Care Guide?

Protection & Gloves

How can I submit a sponsorship request?

Can I get stickers?

How can I work for SHRED.?

Do you offer charitable donations?

Sponsorship, Donations and Charity

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Do you offer expedited shipping?Updated a year ago