SHRED. Customer Support

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There may be certain restrictions on the code, please reach out through the Contact Us panel and we should be able to sort out the issue quickly.

It says my discount code doesn’t exist, or cannot be applied.

Buying

Shopping Experience

What are your Shipping Rates?

How long will it take for my order to arrive?

How do I track my order?

Can you ship internationally?

Shipping

Where do I apply my promo code?

Is my promo code cap sensitive?

I saw a product somewhere else, but can’t find it here?

I ordered the wrong size, what do I do now?

Can I return or exchange my product?

Does Shred offer exchanges?

Returns & Exchanges

What is your warranty policy?

How do I initiate a warranty claim?

Who do I contact for repair requests?

How long does a repair take?

My warranty claim needs to be rushed, I need my claim processed asap!

My Fortress Race gloves or mitts are all torn up.

My helmet strap broke, can you fix it?

My shinguard straps are getting really worn out. Can you fix them?

My lenses got scratched, can you replace them for me?

Repairs & Warranties

What is the difference between Provocator and Provocator Airflow?

Are SHRED. sunglasses suitable for any sport?

Are SHRED. lenses resistant from scratching?

How should I clean the sunglasses lenses?

Do your sunglasses float?

Are sunglasses the lenses 100% UV blocking? Polarized? Anti-scratch? Anti-reflective?

What sizes are the sunglasses?

How do liquid-cast urethane lenses compare to glass lenses?

What is the base curve of the sunglasses lens and how does it affect the frame’s fit and appearance?

Are the sunglasses lenses interchangeable?

Are SHRED. sunglasses available with prescription lenses?

Sunglasses

What is the best lens for sunny/cloudy/foggy/night conditions?

What’s the difference between Cylindrical Lenses and Spherical Lenses?

What’s the difference between a Single Lens and Double Lens?

Which lens should I get? | What does VLT% mean?

How do I replace my lens?

How do I change my goggle strap?

How do I increase the life of my lenses (Sunglasses or Goggles)

Are SHRED. replacement lenses interchangeable between models?

Do SHRED. replacement lenses fit in other brand goggles?

Do I get to pick my bonus lens?

How do I clean my lenses?

My lenses keep fogging: What should I do?

The inside of my lens is completely soaked, what do I do?

Goggles & Lenses

What are the differences between SHRED. Helmets?

Can I get a replacement goggle clip for my helmet?

What are the main differences between each helmet?

Which of your helmets are FIS RH approved?

Can I adjust a helmet’s fit?

Which helmets are compatible with a chinguard?

Can I remove my ear pads from my soft-ear helmet?

Can I paint my helmet?

SHRED. Crash Replacement Program

How long can I use my helmet?

Helmets

Which backprotector should I get?

My SHRED. protector is stiff or uncomfortable

Washing instructions for my jacket or shorts:

Washing instructions for my Back Protector:

Backprotectors

How should I choose my SHRED. gloves?

SHRED. Gloves Care Guide

Gloves

How do I fit a pair of goggles?

How do I size myself for  a helmet?

Did I get the right Helmet size?

How do I fit my backprotector?

Which size of SHRED. gloves should I buy?

Is a junior small the same as an adult small?

What Shinguard size should I get?

What Size forearm guards should I get?

Can I cut or modify my shinguards?

The waist strap on my backprotector is too big or too small.

What does “W-S” measurement stand for?

Sizing

Products

Do you offer charitable donations?

Can I get stickers?

How can I rep or work at SHRED.?

How can I become Sponsored?

Various

General

It says my discount code doesn’t exist, or cannot be applied.Updated 10 months ago