SHRED. Customer Support

Here are our shipping rates and methods for our main regions. Please allow one day for processing.<ul id="isPasted" style="color: rgb(34, 34, 34); font-family: Arial, Helvetica, sans-serif; font-size: small; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><li style="margin-left: 15px;">USA: orders below $100, shipping cost is $20. Free shipping on orders $100+.<ul><li style="margin-left: 15px;">We use FEDEX and DHL, please use your physical address, not a PO Box.</li><li style="margin-left: 15px;">We cannot currently ship to an APO.</li></ul></li><li style="margin-left: 15px;">EU: orders below <span id="isPasted" style="color: rgb(77, 81, 86); font-family: Roboto, arial, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">&#x20AC;100<span id="isPasted" style="color: rgb(77, 81, 86); font-family: Roboto, arial, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">,&#xA0;shipping cost is <span id="isPasted" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; color: rgb(77, 81, 86); font-family: Roboto, arial, sans-serif; font-size: 14px; background-color: rgb(255, 255, 255); float: none; display: inline !important;">&#x20AC;10. Free shipping on orders <span id="isPasted" style="color: rgb(77, 81, 86); font-family: Roboto, arial, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">&#x20AC;100<span id="isPasted" style="color: rgb(77, 81, 86); font-family: Roboto, arial, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">+.</li><li style="margin-left: 15px;">Norway, Switzerland, the UK: orders below <span id="isPasted" style="color: rgb(77, 81, 86); font-family: Roboto, arial, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">&#x20AC;150<span id="isPasted" style="color: rgb(77, 81, 86); font-family: Roboto, arial, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">, shipping cost is <span id="isPasted" style="color: rgb(77, 81, 86); font-family: Roboto, arial, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">&#x20AC;20<span id="isPasted" style="color: rgb(77, 81, 86); font-family: Roboto, arial, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">. Free shipping on orders <span id="isPasted" style="color: rgb(77, 81, 86); font-family: Roboto, arial, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">&#x20AC;150<span id="isPasted" style="color: rgb(77, 81, 86); font-family: Roboto, arial, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">+.</li></ul>&#xA0;&#xA0; &#xA0;

Here's our shipping rates and methods for our main regions. Please allow one day for handling. 
 
US:




Shipping Method


Under $100


Over $100


Over $200




Ground


$10


Free


Free




2 Day Air


$20


$10


Free




 
EU:




Shipping Meth

What are your Shipping Rates?

Buying

Shipping

What are your shipping rates?

I accidentally ordered the wrong thing! Can you update/cancel my order?

My order has the wrong shipping address!

How long will it take for my order to arrive?

How do I track my order?

Can you ship internationally?

Where do you ship from?

Where do I apply my promo code?

It says my discount code doesn’t exist, or cannot be applied.

Is my promo code cap sensitive?

I saw a product somewhere else, but can’t find it here?

Shopping Experience

What is your return policy?

Does you offer exchanges?

I ordered the wrong size, what do I do now?

Why is the return portal only letting me receive a store credit but not a refund?

Returns & Exchanges

What is your warranty policy?

How do I initiate a warranty claim?

Who do I contact for repair requests?

My warranty claim needs to be rushed, I need my claim processed asap!

My Gloves or Mittens are all torn up.

My helmet strap broke, can you fix it?

My sunglass temple/arm broke.

My shinguard straps are getting really worn out. Can you fix them?

My lenses got scratched, can you replace them for me?

Can I get a replacement goggle clip for my helmet?

The mesh on my knee pads/elbow pads tore.

Repairs & Warranties

Which lens should I get? | What does VLT% mean?

What’s the difference between Cylindrical Lenses and Spherical Lenses?

What’s the difference between a Single Lens and Double Lens?

How do I replace my lens?

How do I increase the life of my lenses (Sunglasses or Goggles)

Are SHRED. replacement lenses interchangeable between models?

Do SHRED. replacement lenses fit in other brand goggles?

Do I get to pick my bonus lens?

How do I clean my lenses?

My lenses keep fogging: What should I do?

The inside of my lens is completely soaked, what do I do?

Goggles & Lenses

Are SHRED. sunglasses suitable for any sport?

Are SHRED. lenses resistant from scratching?

How should I clean the sunglasses lenses?

Do your sunglasses float?

Are sunglasses the lenses 100% UV blocking? Polarized? Anti-scratch? Anti-reflective?

What sizes are the sunglasses?

How do liquid-cast urethane lenses compare to glass lenses?

What is the base curve of the sunglasses lens and how does it affect the frame’s fit and appearance?

What are your shipping rates?Updated a year ago