SHRED. Customer Support

<p><style type="text/css" id="isPasted"></style><style type="text/css"></style><span data-sheets-root="1">If your product was purchased within the past year, please contact us at <strong>warranty@shredoptics.com</strong>. Include a photo of the issue, images of the entire product from all angles, description of how the issue occurred, and a copy of your proof of purchase. If we review and approve your claim, we will be happy to assist with either a repair or replacement.</span></p>

If your product was purchased within the past year, please contact us at warranty@shredoptics.com. Include a photo of the issue, images of the entire product from all angles, description of how the issue occurred, and a copy of your proof of purchase

How do I initiate a warranty claim?

Warranty & Spare Parts

I tried to place an order but the payment failed

What payment methods are available?

How can I use a discount code?

The discount code is not working

I would like to buy a specific product, but I cannot find it

My order has the wrong shipping address, how can I update it?

I ordered the wrong size

Can I update/cancel my order?

Is there a discount for first-time customers?

Where can I find physical stores that sell SHRED. products?

Placing an Order

Where are SHRED. items shipped from?

Does SHRED. ship internationally?

What are the shipping times?

How can I track my order?

What are the shipping costs?

Do you offer expedited shipping?

What is the SHRED. return policy?

Shipping & Returns

What is SHRED.'s warranty policy?

The warranty period is about to expire

Can I get a replacement goggle clip for my helmet?

How can I make a repair request?

My gloves/mittens are damaged

My sunglass temple/arm broke

My lenses got scratched, can SHRED. replace them?

Do you have a crash replacement program?

My helmet strap broke

My shin guard or arm guard straps are getting worn out

What size helmet should I get?

How do I make sure I purchased the right size helmet?

Which size gloves or mitts should I get?

What size shin guards should I get?

Can I cut or modify my shin guards?

What size arm guards should I get?

What size back protector should I get?

What does “W-S” measurement stand for?

How can I fit a pair of goggles?

Is a mini/junior small the same as an adult small?

The waist strap on my backprotector is too big or too small

Sizing

What are the differences between SHRED. helmets?

Can I adjust a helmet’s fit?

Can I remove my ear pads from my soft-ear helmet?

Which of your helmets are FIS RH approved?

Which helmets are compatible with a chinguard?

Can I paint my helmet?

Are your helmets compatible with speakers/headphones?

How long can I use my helmet?

Helmets

What’s the difference between SHRED. goggles?

Which lens should I get? | What does VLT% mean?

How do I replace my lens?

What’s the difference between Cylindrical Lenses and Spherical Lenses?

What’s the difference between a Single Lens and Double Lens?

Are SHRED. sunglasses suitable for any sport?

Are your sunglasses 100% UV blocking? Polarized? Anti-scratch? Anti-reflective?

How do I clean my lenses?

The inside of my lens is completely soaked

Do SHRED. replacement lenses fit in other brand goggles?

Are SHRED. replacement lenses interchangeable between models?

Can I choose my bonus lens?

My lenses keep fogging: What should I do?

How should I clean the sunglasses lenses?

How do liquid-cast urethane lenses compare to glass lenses?

Are the sunglasses lenses interchangeable?

How do I increase the life of my lenses (Sunglasses or Goggles)?

Are SHRED. lenses resistant from scratching?

Do SHRED. sunglasses float?

What sizes are the sunglasses?

What is the base curve of the sunglasses lens and how does it affect the frame’s fit and appearance?

How do I initiate a warranty claim?Updated 6 months ago