If you need to make a warranty claim for a product purchased within the past year, email us at warranty@shredoptics.com. Please include:- A photo of the defect- Images of the entire product (from all angles)- Proof of purchaseIf your claim is approve
If your product was purchased within the past year, please contact us at warranty@shredoptics.com. Include a photo of the issue, images of the entire product from all angles, description of how the issue occurred, and a copy of your proof of purchase
No problem at all! Please email us at warranty@shredoptics.com with clear photos of the issue, including images of the entire product from all angles, as well as a copy of your proof of purchase. Rest assured, we will review your submission promptly
Certainly! You can find the clips for your helmet at the links provided below. Basher/Basher Ultimate Helmets: It’s important to know whether your Basher or Basher Ultimate helmet is Gen-1 or Gen-2, as the clips are not interchangeable. Check the bac
If you need assistance with repairing your product, just email warranty@shredoptics.com with the details of your repair inquiry and proof of purchase. While we do not offer a direct repair service, we can help you obtain the necessary parts or compon
In this case, please reach out to us at warranty@shredoptics.com with photos of the damage, your proof of purchase, and a thorough description of how the item was damaged. We will verify the origin of the damage and evaluate the replacement.Please un
Please email us at warranty@shredoptics.com: we'd be happy to check if we have a replacement part available. If so, we can ship it to you for self repair at no charge. Specialty-sized flathead screwdrivers are needed to replace the temple. If they ar
Don't worry, if you received the product with defects, write to us immediately to warranty@shredtopics.com. We will assess the damage, verify its origin and initiate a replacement.Please be aware that sunglasses and goggle lenses can be scratched if
You might be eligible for a discount code to help offset the cost of a replacement. Please send an email to warranty@shredoptics.com with details of the incident and proof of purchase.Keep in mind that helmets damaged during a crash are not eligible
We are unable to repair any components of the chinstrap on your helmet, as doing so could compromise the safety and integrity of the product. For your protection, we prioritize maintaining the highest safety standards. If you have any concerns or nee
No problem! After regular training, it's possible the straps experience wear and tear while the guard itself is in good shape. For added longevity, we recommend purchasing one of our shin guard strap kits or arm guard strap kits to address the issue.