SHRED. Customer Support

Information on return, exchanges and warranty for SHRED. ecommerce

SHRED. support portal

USA: orders below $100, shipping cost is $20. Free shipping on orders $100+.
We use FEDEX and DHL, please use your physical address, not a PO Box.
We cannot currently ship to an APO.
EU: orders below €100, shipping cost is €10. Free shipping on orders €100+.
Norway, Switzerland, the UK: orders below €150, shipping cost is €20. Free shipping on orders €150+.

What is your shipping policy?

We will accept returns on all unused products within 100 days of purchasing. Product must have tags and packaging. 

All returns for a refund are subject to a $/€10 restocking fee.

Exchanges and refunds for discounted orders such as teams, industry professionals, Pro Program members, Expert Voice, and Outdoor Prolink are subject to a $/€10 restocking fee. You must select "Store Credit" and use that credit to purchase your correct size.

Please insert your order number (including "US") and email/zip code in the "RETURNS & EXCHANGES" portal of our website found at the bottom of the page. Once a return is opened, you have 30 days to drop it off. After 30 days our portal will automatically delete your return request.  Follow the steps and get a shipping label to return the product. 
Once your return is received, your refund/store credit will process.

What is your return policy?

Where can I get a discount?

Please visit our sizing guide here: https://support.shredoptics.com/en-US/articles/sizing-18331

How do I pick the right size?

It's not a decision we made lightly. Due to fraud, theft, disregard of our returns policy, lack of care, receiving damaged/used product, removed tags, crushed boxes, we had to implement a stopgap. This offsets the time, labor, and materials required to rekit and process returned products. As a small independent brand, we feel this small measure is important. We respectfully ask industry professionals not to ask us to make exceptions.

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