If your credit card payment fails, it might be because your bank flagged an international transaction. Please alert your bank that payments process through our headquarters in Italy.

<p><style type="text/css" id="isPasted"></style><style type="text/css"></style><span data-sheets-root="1">If your credit card payment fails, it might be because your bank flagged an international transaction. Please alert your bank that <strong>payments process through our headquarters in Italy</strong>.</span></p>

I tried to place an order but the payment failed

We offer a variety of secure payment options to ensure a smooth and reliable shopping experience:- PayPal (including the option to pay in three interest-free installments)- American Express (Amex)- Visa- Mastercard- UnionPay (for international paymen

<p><style type="text/css" id="isPasted"></style><style type="text/css"></style><span data-sheets-root="1">We offer a variety of secure payment options to ensure a smooth and reliable shopping experience:<br><br><em>- PayPal (including the option to pay in three interest-free installments)<br>- American Express (Amex)<br>- Visa<br>- Mastercard<br>- UnionPay (for international payments)</em><br>At the moment,<strong>&#xA0;we do not offer cash on delivery</strong>, but rest assured that&#xA0;<strong>our online payment system is fully secure&#xA0;</strong>and encrypted to protect your information.<br><br>For further assistance, feel free to contact us at info@shredoptics.com. We&apos;re happy to help with any requests.</span></p>

What payment methods are available?

It's easy! Promo codes can be applied during the checkout process.On the Customer Information page, look for the box labeled "Gift card or discount code" on the right side.Enter your promo code into this box and click "Apply" to redeem your discount.

<p><style type="text/css" id="isPasted"></style><style type="text/css"></style><span data-sheets-root="1">It&apos;s easy! Promo codes can be applied during the checkout process.<br><br>On the Customer Information page,<strong>&#xA0;look for the box labeled &quot;Gift card or discount code&quot;</strong> on the right side.</span><span data-sheets-root="1"><br>Enter your promo code into this box and click &quot;Apply&quot; to redeem your discount.&#xA0;</span></p>

How can I use a discount code?

This is likely because of restrictions associated with your discount code: it could be expired, applied to a range of products on which it is not valid, it could have been written incorrectly or it could be a simple technical bug. We ask you to check

<p><style type="text/css" id="isPasted"></style><style type="text/css"></style><span data-sheets-root="1">This is likely because of restrictions associated with your discount code: it could be expired, applied to a range of products on which it is not valid, it could have been written incorrectly or it could be a simple technical bug.&#xA0;<br><br>We ask you to check that its conditions have been respected and if you continue to encounter a problem with use, contact our customer service to<strong>&#xA0;info@shredoptics.com</strong>.<br><br>We will resolve the problem as quickly as possible.</span></p>

The discount code is not working

If you are interested in a specific product but cannot find it on our site, send us a description and/or a photo via e-mail to info@shredoptics.com. We will promptly inform you about its present or future availability.

<p><style type="text/css" id="isPasted"></style><style type="text/css"></style><span data-sheets-root="1">If you are interested in a specific product but cannot find it on our site, send us a description and/or a photo via e-mail to<strong>&#xA0;info@shredoptics.com</strong>. We will promptly inform you about its present or future availability.</span></p>

I would like to buy a specific product, but I cannot find it

If you need to update your shipping address, contact our customer service team at info@shredoptics.com as soon as possible. We're fast in processing orders, and we can't guarantee that changes can be made after the order is placed.Modifying the addre

<p><style type="text/css" id="isPasted"></style><style type="text/css"></style><span data-sheets-root="1"><strong>If you need to update your shipping address</strong>,&#xA0;<strong>contact our customer service team at info@shredoptics.com</strong> as soon as possible. We&apos;re fast in processing orders, and <u>we can&apos;t guarantee that changes can be made after the order is placed.</u><br><br>Modifying the address after your order has been dispatched may result in delivery delays. We appreciate your prompt attention and understanding.</span></p>

My order has the wrong shipping address, how can I update it?

No worries at all!To initiate an exchange, please click here and enter your order number along with your zip code. Follow the prompts to select your preferred size for the exchange. Your new item will ship out automatically after the warehouse proces

<p><style type="text/css" id="isPasted"></style><style type="text/css"></style><span data-sheets-root="1">No worries at all!<br><br>To initiate an exchange, please click<strong>&#xA0;</strong><span style="text-decoration:underline;"><strong><a class="fr-strong fr-green" href="https://usreturns.shredoptics.com/#/" target="_blank">here</a></strong></span><strong>&#xA0;</strong>and enter your order number along with your zip code. Follow the prompts to select your preferred size for the exchange. Your new item will ship out automatically after the warehouse processes your return.&#xA0;</span></p><p><span data-sheets-root="1">Please give them 3-5 days to receive and process your return. Your new tracking number will be emailed to you.</span></p><p><span data-sheets-root="1"><br>If you have any further questions or need assistance, please don&#x2019;t hesitate to reach out to <strong>info@shredoptics.com</strong></span></p>

I ordered the wrong size

Once an order has been submitted, it's quite difficult for us to intercept it or cancel it. Our system is automated and designed for optimal speed and efficiency.Our warehouse team processes orders rapidly to ensure timely fulfillment, leaving us una

<p><style type="text/css" id="isPasted"></style><style type="text/css"></style><span data-sheets-root="1">Once an order has been submitted, it&apos;s quite difficult for us to intercept it or cancel it. Our system is automated and designed for optimal speed and efficiency.<br><br>Our warehouse team processes orders rapidly to ensure timely fulfillment, leaving us unable to modify or cancel orders once they are in the system. We appreciate your understanding and cooperation regarding this policy.</span></p>

Can I update/cancel my order?

SHRED. Customer Support

Placing an Order

Where are SHRED. items shipped from?

Does SHRED. ship internationally?

What are the shipping times?

How can I track my order?

What are the shipping costs?

Do you offer expedited shipping?

What is the SHRED. return policy?

Shipping & Returns

What is SHRED.'s warranty policy?

How do I initiate a warranty claim?

The warranty period is about to expire

Can I get a replacement goggle clip for my helmet?

How can I make a repair request?

My gloves/mittens are damaged

My sunglass temple/arm broke

My lenses got scratched, can SHRED. replace them?

Do you have a crash replacement program?

My helmet strap broke

My shin guard or arm guard straps are getting worn out

Warranty & Spare Parts

What size helmet should I get?

How do I make sure I purchased the right size helmet?

Which size gloves or mitts should I get?

What size shin guards should I get?

Can I cut or modify my shin guards?

What size arm guards should I get?

What size back protector should I get?

What does “W-S” measurement stand for?

How can I fit a pair of goggles?

Is a mini/junior small the same as an adult small?

The waist strap on my backprotector is too big or too small

Sizing

What are the differences between SHRED. helmets?

Can I adjust a helmet’s fit?

Can I remove my ear pads from my soft-ear helmet?

Which of your helmets are FIS RH approved?

Which helmets are compatible with a chinguard?

Can I paint my helmet?

Are your helmets compatible with speakers/headphones?

How long can I use my helmet?

Helmets

What’s the difference between SHRED. goggles?

Which lens should I get? | What does VLT% mean?

How do I replace my lens?

What’s the difference between Cylindrical Lenses and Spherical Lenses?

What’s the difference between a Single Lens and Double Lens?

Are SHRED. sunglasses suitable for any sport?

Are your sunglasses 100% UV blocking? Polarized? Anti-scratch? Anti-reflective?

How do I clean my lenses?

The inside of my lens is completely soaked

Do SHRED. replacement lenses fit in other brand goggles?

Are SHRED. replacement lenses interchangeable between models?

Can I choose my bonus lens?

My lenses keep fogging: What should I do?

How should I clean the sunglasses lenses?

How do liquid-cast urethane lenses compare to glass lenses?

Are the sunglasses lenses interchangeable?

How do I increase the life of my lenses (Sunglasses or Goggles)?

Are SHRED. lenses resistant from scratching?

Do SHRED. sunglasses float?

What sizes are the sunglasses?

What is the base curve of the sunglasses lens and how does it affect the frame’s fit and appearance?